Last updated: 13 August 2026
These terms explain how the DropCommerce Affiliate Program works: how you join, how we track the merchants you refer, how much you earn, when and how we pay you, and what will get you removed from the program.
We have tried to write them in plain language. Where something is a genuine legal obligation we have said so clearly rather than burying it.
1.1 The DropCommerce Affiliate Program (the “Program”) is operated by DropCommerce Inc., of 7-2070 Harvey Ave. Unit 229 Kelowna, BC V1Y8P8 (“DropCommerce”, “we”, “us”).
1.2 These Affiliate Program Terms (the “Terms”) are the agreement between you and us about your participation in the Program. They are separate from our merchant terms of service and our privacy policy. If you also use DropCommerce as a merchant, those documents govern that relationship, not this one.
1.3 Some words we use throughout:
1.4 By submitting an application to the Program you confirm that you have read these Terms and agree to them. If you do not agree, please do not apply.
2.1 To join the Program you must:
2.2 Every application is reviewed by a person. Approval is not automatic and there is no set turnaround time.
2.3 Your account will be in one of four states:
2.4 Your referral link does not work until your account is Approved. Any clicks, installs or subscriptions that happen before approval are not tracked and earn no Commission.
2.5 We may approve or reject any application at our discretion and we are not obliged to give reasons. A rejection is not necessarily permanent — you are welcome to apply again if your circumstances or promotional plans change.
2.6 If your account has been Approved for at least 12 months, has never generated an attributed referral, and has not been logged into for 12 consecutive months, we may close it. We will email you 30 days beforehand, and logging in during that period keeps it open. This does not apply to accounts with active Referred Merchants or an unpaid balance, however long it has been since you last logged in. Where an account has an unpaid balance below the minimum payout in 9.1 and there has been no login and no new referral for 24 consecutive months, we may close the account and the remaining balance will no longer be payable. We will email you 30 days beforehand.
2.7 The Program is not exclusive in either direction. You may promote other products, subject to sections 4 and 12, and we may run our own marketing and other partner programs.
3.1 You are responsible for keeping your login details secure and for everything that happens under your account. Tell us promptly if you think someone else has accessed it.
3.2 You can enable two-factor authentication on your account from the Affiliate Dashboard. We strongly recommend you do — your account controls where money is sent.
3.3 Keep your contact and payout details accurate and up to date. We use the email address on your account for all notices under these Terms, including changes to these Terms and to your commission rate.
3.4 One account per person or business. Opening or operating more than one account — including through a friend, family member or company you control — in order to influence attribution or payouts is a breach of section 12.
3.5 You may not sell, transfer or assign your account, your referral code or your right to Commission to anyone else without our written consent.
4.1 While your account is Approved and in good standing, we grant you a limited, non-exclusive, non-transferable, revocable, royalty-free licence to use the DropCommerce name, logo, product screenshots and any marketing materials we make available to affiliates (together, “Brand Assets”) for the sole purpose of promoting DropCommerce under these Terms.
4.2 When you use our Brand Assets you must:
4.3 You must not:
4.4 We own all rights in the Brand Assets. This licence gives you permission to use them; it does not give you any ownership, and any goodwill generated by your use belongs to us.
4.5 This licence ends automatically when your participation in the Program ends. You must stop using the Brand Assets and remove them from your channels within 14 days of that date.
4.6 We may ask you to change or take down specific promotional content — for example because it is out of date, inaccurate, or off-brand. You must do so within 5 working days of our request.
5.1 When your account is approved we issue you a unique 8-character referral code and a tracked referral link in the format:
affiliates.dropcommerce.com/r/YOURCODE
5.2 When someone clicks your tracked referral link, three things happen in order: we record the click against your account, we set a cookie in the visitor’s browser, and we redirect the visitor to our Shopify App Store listing.
5.3 You may also share a direct link to our Shopify App Store listing tagged with your referral code. There is one important difference: a tagged App Store link does not record a click. Your click count and click-through statistics in the Affiliate Dashboard will not reflect that traffic, even though a resulting subscription can still be attributed to you.
5.4 Use only your own referral code. Do not share your code with other affiliates, use someone else’s code, or arrange for referrals to be routed through another account.
5.5 You may use ordinary link shorteners and social platform link tools, provided the visitor still lands on your tracked referral link or a correctly tagged App Store link. You must not modify, mask, frame or wrap your link in any way that strips out your code or prevents the cookie from being set.
5.6 Tracking depends on things we do not control — browser settings, private browsing, cookie blocking, tracking prevention, ad blockers, security software, and visitors switching devices between clicking and subscribing. We do not guarantee that every referral will be captured. Our records are the definitive record of clicks, referrals, Commission and payouts, except where there is an obvious error.
6.1 The 90-day window. A Merchant can be attributed to you if they subscribe within 90 days of clicking your referral link. After 90 days the cookie no longer counts and no Commission is earned on that click.
6.2 First win. Once a Merchant has been attributed to one affiliate, that attribution is permanent. A later click on a different affiliate’s link does not reassign the Merchant, no matter how recent that click is or how much the later affiliate contributed. The first affiliate to be credited keeps the Merchant.
6.3 Corrections. Attribution can only be changed by a DropCommerce administrator, and only to correct a genuine error or to remove attribution obtained in breach of these Terms. If you think a referral has been credited incorrectly, raise it under section 15.
6.4 No Commission is earned where the Merchant was already a DropCommerce customer before the click, was already attributed to another affiliate, or is reinstalling or resubscribing to an account they previously held. Attribution applies to new Merchants only.
6.5 Attribution is to the Merchant, not to a particular plan or charge. If an attributed Merchant changes plan, their Commission is recalculated on the new amount under section 7.
7.1 The rate. The standard commission rate is 20% of Net Subscription Revenue from each of your Referred Merchants.
7.2 What “Net Subscription Revenue” means. It is the amount we actually receive for that Merchant’s DropCommerce subscription after Shopify’s platform fees have been deducted. It does not include taxes, and it does not include any amount we never receive.
Worked example. A Referred Merchant is charged $100 for their monthly plan. Shopify deducts its platform fee, and we receive $80. Your Commission is 20% of $80, which is $16.
7.3 It recurs, with no time limit. Commission is earned on every subscription charge for as long as the Referred Merchant stays subscribed and your account remains in good standing. It applies to renewals, not just the first charge. There is no cap on the number of months or the total amount.
7.4 How it is calculated. Commission is calculated separately on each subscription charge, using the rate in effect at the time of that charge.
7.5 Different rates. We may set a different commission rate for an individual affiliate, or for a named group of affiliates. Where a custom or group rate applies to you, it replaces the standard rate in 7.1 for as long as it is in effect.
7.6 Changing rates. We may change your commission rate for the future, with no more than one month’s notice. A rate change never applies retroactively — Commission already earned on charges that have already happened is not affected.
7.7 What Commission is not earned on. Free plans and trial periods until a paid charge is actually taken; any amount refunded or charged back; taxes; Shopify’s platform fees; and any charge that is not a DropCommerce subscription charge.
8.1 The 30-day hold. Commission on each charge is held for 30 days from the date of that charge before it becomes payable. During the hold it appears in your Affiliate Dashboard as pending. Pending Commission is not available for payout.
8.2 Why we hold it. The hold covers the refund window. It means we are not paying out Commission on revenue that may be returned to the Merchant shortly afterwards.
8.3 Refunds and chargebacks. If a charge is refunded or charged back, the Commission on that charge is reversed. Where only part of a charge is refunded, the reversal is proportionate to the amount refunded.
8.4 Reversals after payment. If a refund or chargeback happens after we have already paid you the related Commission, the reversed amount is deducted from your future Commission. If your balance does not cover it within a reasonable period, we may ask you to repay the difference.
8.5 Investigations. We may extend the hold on some or all of your Commission, or withhold a payout, while we investigate a suspected breach of these Terms or suspected fraudulent activity. We will tell you when we do this and aim to resolve it within a reasonable time.
9.1 Minimum payout. The minimum payout is $100 USD. You can request a payout once your payable balance reaches $100. Below that, the balance stays in your account and keeps building.
9.2 Payment methods. You choose how you are paid, from the Affiliate Dashboard: PayPal or Stripe Connect.
9.3 Your bank and tax details. If you choose Stripe Connect, you provide your bank account and tax details to Stripe directly during onboarding. We never see or store them. The same applies to the details held in your PayPal account. Your relationship with Stripe or PayPal is governed by their own terms, and we are not responsible for their services, fees, holds or account decisions.
9.4 Payouts are made on request. We do not pay out automatically or on a schedule. You are paid when you ask to be: request a payout from your Affiliate Dashboard and we will review and settle it. Your balance does not expire while you are earning, and unrequested Commission stays in your account until you request it or the account is closed under 13. We aim to settle approved requests within 10 business days.
9.5 How a request works. You can request a payout at any time, as long as your payable balance is at or above the minimum in 9.1. Requesting closes the current payout term: everything you earn after that point begins a new term and is paid out when you next request. We may decline a request that is under review under clause 11, and will tell you why.
9.6 Currency and fees. Commission is calculated and paid in US dollars. Any currency conversion, receiving or withdrawal fees charged by PayPal, Stripe or your own bank are yours to bear.
9.7 Failed payouts. If a payout fails because your payment details are missing, incorrect or out of date, the amount returns to your balance. Correct your details and request again.
9.8 Your records. Your Affiliate Dashboard shows your referrals, Commission, pending and payable balances, and payout history. Please check it regularly.
10.1 You are responsible for your own taxes. That includes reporting the Commission you receive and paying any income, business, sales, VAT, GST or other tax due on it, and registering with any authority you are required to register with.
10.2 We do not withhold or deduct tax from your Commission unless we are required by law to do so. If we are required to withhold, we will withhold and pay only the amount required, and the balance is paid to you.
10.3 Commission amounts are stated exclusive of any VAT, GST or similar tax. If you are required to charge such tax on your Commission, tell us before your next payout so we can handle it correctly.
10.4 Before your first payout, you must complete the tax information our payment provider asks for during onboarding, and provide any additional tax documentation we reasonably require for your country of residence. We publish the current requirements in our affiliate help centre. We may hold payouts until this is complete. If your circumstances change — you move to another country, or switch from being paid as an individual to being paid as a company — update your details and tell us, because different documentation may apply.
11.1 You are an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, agency or franchise between us.
11.2 You have no authority to enter into contracts, make promises, offer refunds, discounts, guarantees or service commitments, or otherwise bind DropCommerce in any way.
11.3 You pay your own promotional costs. We do not reimburse advertising spend, content production, tools or any other expense unless we have agreed to in writing in advance.
These are the things that will get your account suspended or banned. The list is not exhaustive — if something is clearly designed to game the system or mislead people, treat it as prohibited even if it is not named here.
You must not refer your own store. That includes any store you own, part-own, control, operate, work for, or are otherwise connected with, and it includes arranging for your referral code to be applied to a subscription that ultimately benefits you — for example by having a friend, family member or colleague sign up under your code for a store you are involved in.
Our system flags suspected self-referrals. Commission on a self-referral is not payable and will be reversed.
You must not cause your referral cookie to be set without a genuine, deliberate click by a real person who intends to visit our listing. This includes hidden iframes, automatic redirects, pop-unders, pixel or image loading, auto-clicking scripts, and any other method that triggers your link without the visitor knowing.
You must not make false or misleading claims about our features, plans, pricing, supplier network, product catalogue, shipping times or performance. This includes presenting outdated pricing or plan features as if they were current, promising functionality we do not have, and making earnings claims or income guarantees about what merchants will make using DropCommerce.
You must not promote DropCommerce through unsolicited email, SMS or direct messages, purchased or scraped contact lists, forum, comment, group or review spam, mass tagging, or posting links anywhere the platform’s own rules prohibit it. You must comply with the anti-spam and electronic marketing laws that apply to you and to the people you contact.
You must not present yourself as DropCommerce, as an employee or official representative of DropCommerce, or as an official DropCommerce channel, support account or community. You must not answer support questions as though you were us. You must not write, buy, incentivise or arrange fake or misleading reviews for DropCommerce — on the Shopify App Store or anywhere else.
You must not send us traffic from bots, click farms, incentivised or paid-to-click schemes, adware, toolbars or browser extensions that inject affiliate links, or any source that breaches the rules of the ad network or platform you are using. Paid traffic must be clearly identifiable as advertising and must comply with 12.3 and section 4.
You may not bid on, or target, “DropCommerce” or any variation, misspelling or combination of it — including terms like “DropCommerce pricing”, “DropCommerce review” or “DropCommerce alternatives” — in any paid search, shopping, display, video or social advertising. Where you run broad or phrase match campaigns, you must add these as negative keywords. You may not use “DropCommerce” or our logo in the display URL, headline or body of any ad, and you may not link directly from an ad to our Shopify App Store listing or to your referral link. Ads must lead to your own content first. You may compete on generic terms (for example “dropshipping suppliers”), and nothing here restricts unpaid search or organic content. You may bid on competitor terms, but you do so at your own risk and must not use a competitor’s trademark in your ad text. We may grant written exceptions, for example for brand-defence arrangements. Assume the answer is no unless you have it from us in writing.
You may not promote DropCommerce through coupon, discount, voucher, deal or cashback websites, apps or browser extensions, and you may not create or optimise pages targeting terms like “DropCommerce coupon”, “DropCommerce promo code” or “DropCommerce discount”, unless we have issued you a specific code in writing. You may only advertise a discount, offer or promotion that we have actually issued to you and that is currently valid. Advertising a discount that does not exist, or has expired, is also a breach of 12.3. We may approve coupon or deal partners in writing, on terms we set at the time.
You must also not:
You are responsible for the conduct of anyone who promotes DropCommerce on your behalf or under your referral code, including employees, contractors, agencies, media buyers and sub-affiliates. Their breach is treated as your breach.
13.1 You can leave at any time. Tell us or close your account from the Affiliate Dashboard. Your referral links will stop working.
13.2 We may suspend or end your participation if you breach these Terms, if we reasonably suspect fraud, self-referral, tracking manipulation or misrepresentation, if your conduct is damaging our reputation, if we are required to by law or by Shopify, if your account meets any dormancy rule under 2.6, or if we discontinue the Program.
13.3 We may suspend your account and withhold payouts without prior notice while we investigate. We will tell you what we are investigating and give you an opportunity to respond, unless we are prevented from doing so by law.
13.4 When your participation ends: your licence to use our Brand Assets ends under 4.5, your referral links stop working, and no further Commission accrues from that date — including from Merchants already attributed to you.
13.5 Your unpaid balance.
13.6 If your account is Banned, you may not re-apply or open a new account, and we may refuse applications from anyone we reasonably believe is acting on your behalf.
13.7 The following survive the end of your participation: section 4.4 and 4.5 (our brand rights), section 8.4 (reversals and repayment), section 10 (tax), section 12.9 (confidentiality), section 17 (limitation of liability), and section 18 (governing law).
14.1 We may update these Terms — for example to reflect changes to the Program, to our product, to Shopify’s requirements, or to the law.
14.2 How we give notice. We will email the address on your account and post the updated Terms in the Affiliate Dashboard with a “last updated” date.
14.3 When changes take effect. Material changes take effect 30 days after we send notice. Minor changes, corrections, and changes required by law may take effect immediately.
14.4 If you keep participating after a change takes effect, you accept it. If you do not accept it, stop promoting DropCommerce and close your account before the effective date; your balance is then handled under 13.5 as an ordinary termination.
14.5 Changes to your commission rate are governed by 7.6, not by this section.
15.1 If you think a click, referral, Commission entry, reversal or payout is wrong, contact us at partners@dropcommerce.com within 60 days of the entry appearing in your Affiliate Dashboard. Include your referral code and as much detail as you can.
15.2 We will look into it in good faith and tell you the outcome. Our records are conclusive unless there is an obvious error.
16.1 The Program and the Affiliate Dashboard are provided as they are. We do not promise that the Dashboard will always be available or error-free, or that every click and referral will be tracked successfully.
16.2 We make no promise about how much you will earn. Your earnings depend on your own efforts and on factors outside both our control and yours.
16.3 We may change our app, our plans, our pricing and our Shopify App Store listing at any time, and we may run our own promotions and discounts. These changes can affect what you earn, and we are not liable for that effect.
17.1 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law.
17.2 Subject to 17.1, we are not liable to you for indirect or consequential loss, loss of profits, loss of anticipated earnings, loss of business or opportunity, loss of goodwill, or loss or corruption of data.
17.3 Subject to 17.1, our total liability to you in connection with the Program is limited to the total Commission we paid you in the 12 months immediately before the event giving rise to the claim.
17.4 We are not liable for tracking that fails because of a visitor’s browser settings or privacy tools, changes made by Shopify or another third party, or events outside our reasonable control.
17.5 You are responsible for your own promotional activity. If a third party brings a claim against us because of how you promoted DropCommerce or because you breached these Terms, you will cover our reasonable losses and costs arising from it.
18.1 These Terms are governed by the law of British Columbia.
18.2 Any dispute arising out of or in connection with these Terms will be dealt with by the courts of British Columbia, and both of us agree to their jurisdiction.
18.3 If mandatory consumer protection law in your country of residence gives you rights that these Terms cannot override, those rights are unaffected.
19.1 These Terms, together with any custom rate or written agreement we have with you, are the entire agreement between us about the Program, and replace anything said or written beforehand.
19.2 We may transfer our rights and obligations under these Terms to another company, for example if our business is sold. You may not transfer yours without our written consent.
19.3 If any part of these Terms is found to be unenforceable, the rest continues to apply.
19.4 If we do not enforce a right straight away, that does not mean we have given it up.
19.5 No one other than you and us has any right to enforce these Terms.
19.6 Notices to you are sent to the email address on your account and are treated as received the next working day. Notices to us should go to the address in section 20.
19.7 These Terms are written in English, and the English version governs even if a translation is provided.
Questions about the Program, your account or these Terms: